I submitted an application or paperwork, but it seems to have been lost – what should I do?
All families will be mailed or given a postcard documenting receipt of the application. If you believe your application has been lost, you must produce your postcard as evidence and discuss the matter with Joshua Symonette, Operations Manager, or Susan Flora, Director of Operations at 202-547-3975. If you do not have the postcard, there is little that they can do to help you – that is why it is critical for you to keep the postcard for your records.
As for submission of paperwork, you will also be given a receipt at the time of submission. Similarly, you will be required to produce that receipt to discuss any discrepancies with Joshua Symonette, Operations Manager, or Susan Flora, Director of Operations (contact info. above).